I have created a “Shopping Cart” on your website. Now what?

The shopping cart feature on our website is a great way to get an idea of inventory options and related costs. However, it does not reserve or place a hold on the items listed, nor can it confirm availability. Once you have finished your wish list and requested a quote, a DT team member will contact you within 24 hours. If your event will take place within one week, please call us at 408.771.0107. This is the fastest way to confirm availability of your requested items.

What is needed to place an order?

§  Billing address, phone numbers and email (fax is also useful but not necessary)

§  Delivery address, on-site contact, contact phone (phone numbers and a contact person is useful if the location is residential or remote)

§  Event date, time, and duration

§  Delivery date and time (if we are to deliver the items)

§  Pick up date and time (if we are to pick up the items)

If paying by credit card, this info will be required when you are placing the order. See below for the acceptable methods of payment. Please check with your venue to confirm delivery and pick up times. Different venues have different policies about leaving and storing your rental items at their facility. It is the billing party’s responsibility to make sure that the delivery dates and times on the invoice are accurate and finalized at least 24 hours in advance of the ship date.

 

What different methods of payment do you accept?

We accept cash, checks, Visa, MasterCard, Discover, and American Express. Only clients with an established credit account may be invoiced on a rental contract.

 

How far in advance should I place an order?

As soon as possible. The sooner you reserve your rental equipment, the better. This is especially true for larger events and holiday orders as equipment availability varies by the season and day of week.

*** Rental items, pricing and, or setup availability, along with all proposals are subject to change due to ongoing reservations ***

Is there a deposit required?

All Reservations require a 50% deposit or $50 (whichever is greater). On Will-Call orders and Delivery/Pick-up by our team, the balance is due 2 days before pick-up of items. Delivery/Pick-up orders with Setup and Teardown services must be paid in full 7 days prior to delivery date.

 

Do you deliver, or do I have to pick up the rental equipment?  

Delivery is available; however, you must rent a minimum of $100 and there is a delivery charge depending on the distance travelled. Rental equipment may also be picked up and returned at our warehouse for your convenience as a Will-Call order.

* Will Call - Pick-up & Drop-off at our warehouse is available Mon through Friday {9am - 4pm} and Saturdays {9am - 1pm}.

* Delivery/Pick Up standard rates apply for Mon through Friday - 8am to 5pm-with a 5-hour window. Special instructions can be arrangement prior to delivery so our staff may text or call you with 1-hour ETA to your delivery address.

 

Is there an extra charge for Deliveries and Pick-ups?

Yes, there is. The rates quoted are for round trips. The charge will be based on the delivery location. If a specific time is needed, there will be an additional charge.

* Timed Delivery & Pick-ups- Additional fee required for deliveries and pick-ups made After-hours/ Same Night/ Weekends and Holidays.

* Delivery Restrictions - Please include any limitations to be aware of: doorways, steps, elevator dimensions, long carries from our parked truck to staging area, gravel, grass, uneven ground, parking restrictions, etc.). An extra fee will be charged.

 

How long may I keep the equipment?

All rates are for a 24-hour period; however, equipment may be delivered a day before the rental day and picked up a day after. Rentals through the weekend are 1-day rental rate. Special rates are available for long term rentals.

 

Do you charge for set up and breakdown?

We do charge a nominal labor fee for set-up/breakdown of chairs, tables, linens, etc. If this service is desired, arrangements must be made in advance, please inform us if you would like a quote.

If set-up/breakdown is not requested, please have rented items ready to go by the time our crew arrives to pick up your equipment, to avoid additional service fees.

*Exception: Tents, dance floor and stages do include set-up & Tear-down.

 

What should we do with dishes, glassware and linens before we return them?

Please scrape, rinse and stack dishes back in the same containers in which they were delivered. Do not put flatware or trays in your dishwasher. All linens are to be shaken clean and bundled – use the provided Laundry bags, if using plastic bags Do Not Seal the bags – they will mildew, will may result in damaged/replacement fees. Please allow wet or damp linens to air dry before placing in bags.

 

What if I have damaged or missing equipment?

The lessee is responsible for all equipment from the time of delivery to the time of return. Our insurance policy does not cover equipment that is out on rental. Please make sure that all equipment is secure and protected. An additional charge/replacement value  will be applied for any missing or damaged equipment out on contract.